Ventnor Solutions

Professional Integrity

At Ventnor Solutions, our expertise and ability to share knowledge form the foundation of our business. We are committed to providing well-informed, practical advice tailored to your needs. If we don’t have an immediate answer, we will either find it for you or explore it alongside you. Our approach ensures that:

• Advice is clear, concise, honest, and relevant.
• Documentation is tailored to its intended audience.
• Trust is earned and maintained through transparency.
• All work is completed to the highest possible standard.

We recognise that continuous improvement is essential. That’s why we actively seek feedback from our clients and peers to refine our knowledge and services. Your insights help us grow and stay at the forefront of our industry.

Health & Safety

We are committed to maintaining a safe and secure working environment. When working on-site at your premises, we will adhere to your health and safety policies as part of our agreement.

COVID-19 Measures

Whenever possible, we conduct work remotely to minimise the need for in-person interactions. However, if an on-site visit is necessary, we will follow your COVID-19 protocols and provide our own personal protective equipment (PPE), including masks and hand sanitisers.

Client Confidentiality

To provide the best possible support, we may require access to sensitive information. We take confidentiality seriously and implement strict measures to protect any data shared with us. Key commitments include:

• Ensuring that confidential information is only accessed by those who need it.
• Agreeing with you on what records will be retained and which will be securely deleted after a project concludes.
• Complying with all relevant data protection laws.

For details on how we handle personal data, please refer to our Privacy Policy.

Environmental Responsibility

As a modern, forward-thinking business, Ventnor Solutions is committed to minimising its environmental impact. Our sustainability practices include:

• Energy Efficiency & Recycling: We operate in shared offices with full energy and recycling certifications, minimise paper usage, and ensure all materials are responsibly disposed of.
• Sustainable Travel: Whenever possible, we work remotely. When travel is necessary, we prioritise public transport and energy-efficient vehicles, with plans to transition to electric or hybrid options.

We continuously seek new ways to reduce our carbon footprint—if you have suggestions, we’d love to hear them!

Commitment to Ethical Business Practices

Modern Slavery Policy

Ventnor Solutions has a zero-tolerance policy toward modern slavery and exploitation. We ensure that all work is fairly compensated and that our suppliers uphold the same ethical standards.

Mutual Financial Respect

We appreciate timely payments and financial transparency.

• Deposits: For larger projects, we may request a 25% upfront deposit.
• Payment Terms: Our standard payment terms are 30 days from the date of invoice.
• Non-Payment: Failure to comply with payment terms may result in contract termination or further action.
• Payments to You: If we owe you payment, we will honor agreed terms and address any issues promptly.

Website Usage & Intellectual Property

This website is owned and operated by Ventnor Solutions.

• All website content—including text, images, videos, and logos—is intellectual property of Ventnor Solutions or our partners. Written consent is required for any use beyond personal purposes.
• We are not responsible for the content of third-party websites linked from our site. Clicking on external links is at your own risk.
• This website is for informational purposes only and should not be considered legal or professional advice. We recommend consulting a qualified solicitor for legal matters.

Disclaimer & Liability

• Ventnor Solutions is not a legal firm and is not regulated by the Solicitors Regulation Authority (SRA).
• The information provided on this website is not legal advice and should not be relied upon without consulting a qualified professional.
• Ventnor Solutions accepts no liability for any errors, omissions, or losses arising from reliance on website content.
• We are not responsible for any virus contamination resulting from website use or downloads.

Training & Cancellations

• On-site visits must be cancelled or rescheduled with at least 24 hours’ notice to avoid a charge.
• If we need to cancel a session, we will provide at least 24 hours’ notice (unless otherwise agreed), and no charges will apply.

Feedback & Complaints

We believe open communication is key to building strong, lasting relationships. If you have any concerns or feedback, we encourage you to reach out directly so we can address them.

For any questions, feedback, or support, please contact us directly.