Ventnor Solutions

Empowering Compliance, Securing Data and Driving Trust for your business.

Safeguarding Data, Ensuring Compliance, Empowering Success

At Ventnor Solutions, we specialise in providing expert consultancy in data protection, information governance, and compliance. With extensive experience across multiple industries, including international marketing, government organisations, engineering, finance, and healthcare, we offer tailored solutions to help businesses navigate complex regulatory landscapes and implement robust governance frameworks.

Privacy Policy

How we handle your data

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A typewriter with a sheet of paper displaying the text 'Privacy Policy'.
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What Information We Collect

To provide our services effectively, Ventnor Solutions may collect and process the following types of information, depending on our working relationship with you. This will always be known to you before we obtain it:

  • Personal data relating to you or your employees
  • Personal data relating to your customers or clients
  • Business confidential data
  • Operational confidential data

Where possible, all data is stored electronically. While physical copies are discouraged, any that do exist are handled with the same high security standards.

Payment Information: Ventnor Solutions does not collect or store your payment details. Payments for invoices are processed via BACS.

Why We Use Your Information

We use your information for the following purposes:

  1. To contact you and discuss a service, either with your consent or as part of a contractual agreement.
  2. To send you promotional material, including blog posts, with your consent.
  3. To assist you in resolving customer queries, complaints, or data-related issues as part of a contract.
  4. To manage your registration for webinars or online events, either with your consent (for free events) or as part of a contract (for paid events).
  5. To comply with legal and accounting obligations that require data retention.
  6. To process payments for any products or promotional merchandise as per the terms of sale.
  7. To provide references for future client work with your consent.

Where We Store Your Information

We store data primarily within the United Kingdom and the European Union. Our technology infrastructure utilises UK and EU servers. If we need to transfer information outside these regions, we will inform you in advance.

How Long We Retain Your Information

We only retain your data for as long as necessary. Below is a general retention timeline:

  • General correspondence: 1 month from the date of creation
  • Contracts: 7 years from the completion date
  • Advice and guidance records: 7 years from case closure
  • Accounting information: 6 years from the end of the financial year
  • Webinar registration details: 5 days after the event
  • Training materials and templates: Retained until superseded unless otherwise agreed
  • Blog subscription data: Retained until you unsubscribe, after which it is deleted automatically

Do We Use Your Data for Analytics?

No. Your data is not used for analytical, profiling, or machine learning purposes. We use standard business tools to manage our operations. If this changes in the future, we will seek your consent before proceeding.

How We Protect Your Information

We implement strict security measures to safeguard the data in our care, including:

  • Strong password policies
  • Two-factor authentication on critical systems
  • Encryption of remote devices
  • VPN usage for secure remote access
  • Contracts with third-party service providers
  • External security reviews and consultations
  • Clear policies and staff training
  • Strict internal and external access controls

Who Has Access to Your Data?

Where possible, only Info Gov Guardians (i.e., me) has routine access to your data. However, in some instances, trusted third-party providers (such as IT maintenance and accounting services) may have limited access to your information. Further details can be provided upon request.

Your Rights Over Your Data

You have several rights regarding your personal data, depending on the type of data and our reason for processing it. If you wish to:

  • Access the data we hold about you
  • Correct any inaccuracies
  • Restrict processing or request deletion (where applicable)
  • Exercise any other data rights

Please contact us at ventnor.solutions@email.com. If your data is controlled by a third party, we may need to refer your request to them.

You also have the right to file a complaint with the Information Commissioner’s Office (ICO) in the UK. Contact them via:

  • Website: www.ico.org.uk
  • Email: casework@ico.org.uk
  • Phone: 0303 123 1113

Using This Website

Cookies

We use minimal cookies, strictly for:

  • Remembering your preferences
  • Enabling social media content sharing (with your consent)
  • Protecting the website’s security

Security-related and preference-based cookies are essential for site functionality. Social media cookies only activate if you choose to share content.

Submitting Queries & Subscriptions

When you submit personal data for a query or subscription, we will clearly explain how it will be used at the point of entry.

Third-Party Websites

Info Gov Guardians is not responsible for the content or privacy practices of external websites linked from our site. We do not share data with these sites, and you should review their privacy policies separately.